隱私權 Privacy Policy


This Privacy Policy was last modified on Fri Aug 15 2026 22:03:17 GMT+0800 (Taiwan Time).

Palette Carys 重視您的個人資料與隱私。本隱私權政策說明派樂凱瑞工作室（統一編號：82628959，以下稱「Palette Carys」、「本商家」或「我們」）在您瀏覽 https://www.palettecarys.com、建立會員帳號、購買商品、報名課程、訂閱品牌資訊或聯絡客服時，如何蒐集、處理、利用及保護您的個人資料。

使用本網站前，請詳閱本政策。若您不同意本政策，請停止使用本網站或不要提供個人資料。

一、適用範圍

本政策適用於 Palette Carys 官方網站、網路商店、會員服務、訂單、課程報名、官方客服及與品牌直接相關的服務。

第三方網站、付款平台、物流服務、社群媒體或其他外部連結，可能適用各自的隱私權政策，請另行查閱相關規定。

二、我們可能蒐集的資料

依您使用的服務不同，我們可能蒐集下列資料：

  1. 身分與聯絡資料

・姓名
・電話號碼
・Email
・收件地址及帳單地址
・國家或地區
・LINE、WhatsApp、Instagram 或其他您主動提供的聯絡資訊

  1. 帳號與會員資料

・會員帳號
・登入及帳號使用紀錄
・購買紀錄
・購物車、收藏或偏好設定
・行銷訂閱狀態

密碼通常由網站平台以安全方式處理，我們不會以可直接閱讀的形式取得您的完整密碼。

  1. 訂單與交易資料

・訂單編號
・購買商品、數量及金額
・付款狀態及付款方式
・折扣及優惠使用紀錄
・配送、追蹤、退換貨及退款紀錄
・發票或依法所需的交易資訊

完整的信用卡或金融帳戶資料通常由第三方付款服務商處理，我們不會直接保存完整卡號或安全碼。

  1. 客服與課程資料

・您與客服之間的訊息
・產品、訂單或課程詢問內容
・您主動提供的照片、影片及附件
・課程報名、付款、出席、改期及取消紀錄
・客訴及售後處理紀錄

請不要透過客服訊息傳送與詢問無關的敏感個人資料。

  1. 裝置及網站使用資料

當您使用本網站時，網站平台及相關技術服務商可能自動蒐集：

・IP 位址
・瀏覽器及裝置類型
・作業系統
・瀏覽頁面及點擊紀錄
・造訪時間及停留時間
・來源網站或廣告
・Cookie、裝置識別碼及類似技術資料
・網站錯誤及安全紀錄

三、蒐集與利用目的

我們可能基於下列目的處理您的個人資料：

・建立及管理會員帳號
・接受、確認及處理訂單
・處理付款、退款及防止詐欺
・安排包裝、配送、追蹤、退換貨及售後服務
・處理課程報名、通知、改期及相關服務
・回覆產品、訂單、合作及客服詢問
・提供產品安全、使用方式或召回通知
・寄送您同意接收的新品、活動或行銷資訊
・分析網站使用情況及改善購物體驗
・維護網站、帳號及交易安全
・處理爭議、客訴及法律請求
・履行會計、稅務、消費者保護及其他法定義務
・保護 Palette Carys、客戶及第三人的合法權益

我們僅在提供服務、履行契約、取得您的同意、遵守法律義務或具有其他合法依據時處理個人資料。

四、行銷訊息

若您主動訂閱電子報或同意接收品牌資訊，我們可能透過 Email、簡訊或您選擇的聯絡方式傳送新品、課程及優惠資訊。

您可以隨時使用訊息中的取消訂閱功能，或聯絡客服要求停止接收行銷訊息。停止接收行銷內容後，我們仍可能寄送訂單確認、配送通知、帳號安全或其他必要的服務訊息。

五、Cookie 與類似技術

我們及網站服務商可能使用 Cookie 或類似技術，以：

・維持登入及購物車功能
・記錄語言、地區及網站偏好
・處理結帳及網站安全
・分析網站流量與使用情況
・在取得必要同意後衡量行銷活動或提供較相關的內容

您可以透過瀏覽器或網站提供的 Cookie 設定管理或拒絕部分 Cookie。若停用必要 Cookie，登入、購物車或結帳等功能可能無法正常使用。

如適用法律要求，我們會在使用非必要 Cookie 前取得您的同意。

六、資料分享及委外處理

我們不會以販售個人資料作為營利方式。

為營運網站及完成您要求的服務，我們可能在必要範圍內將資料提供給下列類型的合作單位：

・網站及電商平台服務商
・雲端儲存、主機及資訊技術服務商
・付款、銀行及防詐服務商
・倉儲、包裝、物流、郵政及報關服務商
・Email、簡訊、LINE、WhatsApp 或客服工具服務商
・網站分析、行銷及廣告技術服務商
・會計師、律師、顧問及其他專業服務提供者
・依法有權要求資料的法院、主管機關或執法機關
・為處理合併、轉讓、重組或其他企業交易所必要的相關當事人

上述服務商僅得在提供受託服務、履行契約或法律允許的範圍內處理資料。

七、跨境資料傳輸

Palette Carys 的客戶、網站平台、付款服務、倉儲、物流及其他合作服務可能位於台灣、泰國、英國或其他國家及地區，因此您的資料可能在您所在地以外的地區被儲存或處理。

我們會依適用法律採取合理措施，要求相關服務商妥善保護您的資料。不同國家或地區的個人資料保護規定可能與您所在地不同。

八、資料保存期間

我們僅在蒐集目的所需期間內保存個人資料，並依下列因素決定保存期限：

・會員帳號或服務關係的存續期間
・完成訂單、配送、退換貨及客服所需期間
・會計、稅務及其他法律規定的保存期限
・處理爭議、申訴或法律請求所需期間
・維護交易及網站安全的合理期間

保存目的消失且法律未要求繼續保留時，我們會採取合理方式刪除、匿名化或停止使用相關資料。

九、資料安全

我們及合作服務商會採取合理的技術與管理措施，防止個人資料遭未經授權存取、洩漏、遺失、竄改或不當使用。

然而，任何網路傳輸或電子儲存方式均無法保證絕對安全。若發生可能影響您權益的個人資料安全事件，我們會依適用法律採取處理措施，並在必要時通知受影響者及主管機關。

十、您的權利

依適用法律，您可就本人的個人資料向我們提出下列要求：

・查詢或請求閱覽
・請求製給複製本
・請求補充或更正
・請求停止蒐集、處理或利用
・請求刪除
・撤回先前提供的同意
・停止接收行銷訊息

部分請求可能因會計、稅務、交易、爭議處理或其他法律義務而無法立即完成。我們可能要求您提供合理資料以確認身分，避免個人資料遭他人未經授權取得。

如要行使相關權利，請透過本政策下方的聯絡方式與我們聯繫。

十一、兒童及未成年人

本網站並非以兒童為主要服務對象。我們不會明知而蒐集兒童不必要的個人資料。

未成年人使用本網站或購買商品時，應取得法定代理人同意。若您認為兒童在未獲適當同意的情況下向我們提供資料，請聯絡我們處理。

十二、第三方連結

本網站可能包含社群媒體、物流查詢、付款平台或其他第三方網站連結。離開本網站後，第三方如何蒐集及使用資料，應依其各自的隱私權政策辦理；Palette Carys 無法控制第三方的獨立隱私做法。

十三、政策更新

我們可能因服務、技術或法規變更而更新本政策。更新後的版本及日期將刊登於本頁面。

如有重大變更，我們將視情況透過網站公告、Email 或其他適當方式通知。更新內容原則上自公布或指定日期起生效。

十四、聯絡我們

如對本隱私權政策、個人資料使用方式或權利行使有任何疑問，請聯絡：

營運商家：派樂凱瑞工作室
品牌名稱：Palette Carys
統一編號：82628959
Email：palettecarys@gmail.com
官方網站：https://www.palettecarys.co

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Palette Carys respects your privacy and personal information. This Privacy Policy explains how Palette Carys Studio, a business registered in Taiwan under Unified Business Number 82628959 (“Palette Carys”, “we”, “us” or “our”), collects, uses, shares, stores and protects personal information when you visit https://www.palettecarys.com, create an account, place an order, register for a course, subscribe to brand communications or contact customer service.

Please read this Policy before using the website. If you do not agree with it, please discontinue use of the website or do not provide personal information.

  1. Scope

This Policy applies to the Palette Carys official website, online store, membership services, orders, course registrations, official customer service and other services provided directly by Palette Carys.

Third-party websites, payment services, logistics providers, social media platforms and external links may have their own privacy policies.

  1. Information We May Collect

Depending on how you use our services, we may collect:

Identity and contact information:

• Name
• Telephone number
• Email address
• Shipping and billing addresses
• Country or region
• LINE, WhatsApp, Instagram or other contact information you voluntarily provide

Account and membership information:

• Account details
• Login and account activity
• Purchase history
• Cart, saved items or preferences
• Marketing subscription status

Passwords are generally processed securely by the website platform. We do not receive them in a directly readable form.

Order and transaction information:

• Order number
• Products, quantities and prices
• Payment status and payment method
• Discount and promotion records
• Shipping, tracking, return and refund records
• Invoice and other legally required transaction information

Complete payment-card or bank-account details are generally processed by third-party payment providers. We do not directly retain complete card numbers or security codes.

Customer service and course information:

• Messages exchanged with customer service
• Product, order, course or collaboration enquiries
• Photos, videos and attachments you voluntarily provide
• Course registration, payment, attendance, rescheduling and cancellation records
• Complaint and after-sales service records

Please do not send sensitive personal information unrelated to your enquiry.

Device and website-use information:

• IP address
• Browser and device type
• Operating system
• Pages viewed and links selected
• Visit time and duration
• Referring website or advertisement
• Cookies, device identifiers and similar technologies
• Website error and security logs

  1. How We Use Information

We may process personal information to:

• Create and manage customer accounts
• Receive, confirm and fulfil orders
• Process payments, refunds and fraud-prevention checks
• Arrange packing, delivery, tracking, returns and after-sales service
• Process course registrations, notices and rescheduling
• Respond to product, order, customer service and collaboration enquiries
• Provide product-safety, usage or recall notices
• Send marketing communications where you have agreed to receive them
• Analyse website use and improve the shopping experience
• Maintain website, account and transaction security
• Handle complaints, disputes and legal requests
• Comply with accounting, tax, consumer-protection and other legal obligations
• Protect the legitimate rights and interests of Palette Carys, our customers and third parties

We process personal information only where necessary to provide services, perform a contract, comply with a legal obligation, act with your consent or rely on another lawful basis.

  1. Marketing Communications

If you subscribe or otherwise agree to receive brand communications, we may send information about products, courses and promotions through Email, text message or your selected communication channel.

You may unsubscribe at any time by using the unsubscribe option in the message or contacting us. Even after you unsubscribe from marketing, we may still send necessary service communications, such as order confirmations, shipping updates or account-security notices.

  1. Cookies and Similar Technologies

We and our website service providers may use cookies and similar technologies to:

• Maintain login and shopping-cart functions
• Remember language, location and website preferences
• Support checkout and website security
• Analyse traffic and website use
• Measure marketing activities or provide more relevant content where the required consent has been obtained

You can manage or reject certain cookies through your browser or any cookie settings made available on the website. Disabling necessary cookies may prevent login, cart or checkout features from working correctly.

Where required by applicable law, we will request consent before using non-essential cookies.

  1. Sharing and Service Providers

We do not sell personal information as a business model.

Where necessary to operate the website and provide requested services, information may be shared with:

• E-commerce and website-platform providers
• Cloud-storage, hosting and information-technology providers
• Payment, banking and fraud-prevention providers
• Warehousing, packing, delivery, postal and customs providers
• Email, text message, LINE, WhatsApp and customer-service providers
• Website analytics, marketing and advertising providers
• Accountants, lawyers, advisers and other professional service providers
• Courts, regulators, law-enforcement bodies or authorities lawfully requesting information
• Relevant parties involved in a merger, transfer, restructuring or similar business transaction

Service providers may process information only as necessary to provide their services, perform contractual obligations or comply with applicable law.

  1. International Data Transfers

Palette Carys customers, website platforms, payment services, warehouses, delivery providers and other service providers may be located in Taiwan, Thailand, the United Kingdom or other countries and regions. Your information may therefore be stored or processed outside your place of residence.

We take reasonable steps, as required by applicable law, to require service providers to protect personal information appropriately. Privacy laws may differ between countries and regions.

  1. Data Retention

We retain personal information only for as long as reasonably necessary, taking into account:

• The duration of your account or service relationship
• The time required to fulfil orders, delivery, returns and customer service
• Accounting, tax and other statutory retention requirements
• The time required to manage disputes, complaints or legal claims
• Reasonable website and transaction-security requirements

When information is no longer required and there is no legal reason to retain it, we will take reasonable steps to delete, anonymise or cease using it.

  1. Data Security

We and our service providers use reasonable technical and organisational measures designed to protect personal information from unauthorised access, disclosure, loss, alteration or misuse.

No internet transmission or electronic-storage system can be guaranteed to be completely secure. If a personal-data incident is likely to affect your rights, we will take appropriate action and notify affected individuals or authorities where required by law.

  1. Your Rights

Subject to applicable law, you may request to:

• Access or review your personal information
• Receive a copy
• Correct or complete inaccurate information
• Restrict or stop certain collection, processing or use
• Delete personal information
• Withdraw consent previously provided
• Stop receiving marketing communications

Some information may need to be retained for accounting, tax, transaction, dispute-resolution or other legal reasons. We may request reasonable information to verify your identity before completing a request.

To exercise your rights, please contact us using the details below.

  1. Children and Minors

This website is not primarily directed towards children, and we do not knowingly collect unnecessary personal information from children.

Minors should obtain permission from a parent or legal guardian before using the website or purchasing products. If you believe a child has provided information without appropriate permission, please contact us.

  1. Third-Party Links

This website may contain links to social media, tracking services, payment providers or other third-party websites. Once you leave our website, those parties’ own privacy policies apply. Palette Carys does not control their independent privacy practices.

  1. Changes to This Policy

We may update this Policy to reflect changes in our services, technology or legal obligations. The revised version and effective date will be published on this page.

If the changes are material, we may provide notice through the website, Email or another appropriate method. Updates will generally take effect when published or on the stated effective date.

  1. Contact Us

If you have questions about this Privacy Policy, how your information is used or how to exercise your rights, please contact:

Business operator: PALETTE CARYS CO.
Email: palettecarys@gmail.com
Website: https://www.palettecarys.com